Vitalessia Privacy Policy

Vitalessia ("Company," "we," "our," or "us") is committed to protecting the privacy and security of personal information. This Privacy Policy describes how Vitalessia collects, uses, discloses, stores, and protects information obtained through our websites, applications, services, and AI-powered healthcare communication platform.

Scope

This Privacy Policy applies to users of Vitalessia's services, including healthcare providers, patients, website visitors, and business partners.

Information We Collect

We may collect:

• Personal information (name, email, phone number, address)
• Healthcare-related information provided during interactions
• Call recordings and transcripts
• Appointment and scheduling information
• Device, browser, and usage information
• Customer account and administrative information

How We Use Information

We use information to:

• Provide and improve our services
• Facilitate patient communications
• Schedule appointments
• Generate AI-powered summaries and workflows
• Respond to support requests
• Comply with legal and regulatory requirements
• Maintain security and prevent fraud

HIPAA and Protected Health Information

When acting as a Business Associate, Vitalessia processes Protected Health Information (PHI) on behalf of healthcare providers in accordance with HIPAA and applicable Business Associate Agreements.

AI Services

Vitalessia uses artificial intelligence to assist with patient interactions, scheduling, intake, documentation, and workflow automation. Customer PHI is not used to train public foundation models. Any use of de-identified information for analytics or product improvement is conducted in accordance with applicable law.

Information Sharing

We may share information with:

• Healthcare providers and authorized users
• Service providers supporting our operations
• Regulatory authorities when required by law
• Successors in the event of a merger or acquisition

We do not sell personal information.

Data Retention

Vitalessia retains information according to its Data Retention and Deletion Policy. Retention periods vary based on legal, contractual, operational, and regulatory requirements.

Security

We maintain administrative, technical, and physical safeguards designed to protect information from unauthorized access, disclosure, alteration, and destruction.

Your Rights

Depending on applicable law, individuals may have rights to access, correct, delete, restrict, or obtain copies of their personal information.

Cookies and Analytics

Our websites and applications may use cookies and analytics technologies to improve functionality, understand usage patterns, and enhance user experience.

Children's Privacy

Vitalessia does not knowingly collect information directly from children except as permitted through healthcare provider relationships and applicable law.

International Transfers

Information may be processed and stored in the United States and other jurisdictions where Vitalessia or its service providers operate.

Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated through appropriate channels.

Contact Information